Complaints Procedure

Raising a concern

I hope that if something does not feel right, we can discuss it openly and work towards a resolution together. Feedback and concerns are welcomed and taken seriously.

If you are unhappy with any aspect of my work, I encourage you to raise this with me in the first instance where you feel able to do so. Many concerns can be resolved through open discussion.

You can contact me by email at hello@wercurious.com.

---

Informal resolution

I will acknowledge your concern and aim to respond promptly. Where possible, I hope we can work together to understand what has happened and reach a satisfactory resolution.

I encourage clients and colleagues to raise concerns as soon as possible rather than allowing difficulties to build over time.

---

Formal complaints

If a concern cannot be resolved informally, or you would prefer to make a formal complaint, you can do so by emailing hello@wercurious.com.

I will consider the complaint carefully and fairly, make appropriate enquiries where necessary, and provide you with a written response.

As a BACP Accredited member, I work within the BACP Ethical Framework for the Counselling Professions.

Concerns about the professional conduct of a BACP member may also be raised with the British Association for Counselling and Psychotherapy (BACP) under its Professional Conduct Procedure. BACP recommends trying to resolve concerns directly with the therapist where possible, but you can contact BACP if you feel unable to do so.

---

Complaints about personal data

f you believe that your personal information has not been handled appropriately, you can make a data-protection complaint by emailing hello@wercurious.com.

I will acknowledge a data-protection complaint within 30 days of receiving it. I will take appropriate steps to investigate the matter without undue delay, keep you informed where appropriate, and provide you with the outcome without unjustifiable or excessive delay.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO). You can approach the ICO at any time, although the ICO recommends giving an organisation the opportunity to address the matter first where possible.

---

Professional membership

Naomi Taylor MBACP (Accredited)
BACP registration number: 19488

British Association for Counselling and Psychotherapy (BACP)
https://www.bacp.co.uk

Information about raising a concern about a BACP member and BACP’s Professional Conduct Procedure is available on the BACP website.

Information Commissioner’s Office (ICO)
https://www.ico.org.uk

Information about data-protection complaints is available on the ICO website.

---

Commitment to good practice

I am committed to providing a professional, respectful and ethical service. Complaints and concerns are taken seriously and provide an opportunity to reflect, learn and maintain high standards of practice.

Complaints concerning professional practice and complaints concerning the handling of personal information are subject to different requirements and may, where appropriate, be considered by different professional or regulatory bodies.