Fees & session information
Fees and session length
Fees are agreed at the outset of therapy. Any changes will be discussed in advance.
Individual sessions are charged at £80 GBP and last up to 60 minutes.
Relationship therapy sessions are charged at £100 GBP and last up to 75 minutes. The first session is attended together, followed by one individual 60-minute session with each person. From Session 4 onwards, relationship therapy continues with joint sessions of up to 75 minutes.
Payment and securing sessions
All payments must be paid and cleared at least 24 hours before the session start time in order to secure the appointment. Payment confirms that the session will go ahead.
Please send a screenshot of the completed payment and ensure it is clearly referenced with your name.
If payment has not been received by this point, the appointment will be cancelled by me at the 24-hour mark and the timeslot will be released. In this situation, no cancellation fee is charged, as the session has not been secured.
Advance payments
Advance payment may be made for up to four sessions at a time. Any paid or part-paid sessions must be attended within two months of the last attended session. After this period, unused sessions are forfeited and refunds are not provided.
Refunds
Refunds are not provided for sessions once attended.
If a paid session is cancelled with at least 24 hours’ notice, any eligible refund will normally be processed within five working days. Refunds will ordinarily be made using the original payment method. Any charges applied by banks, payment providers or other financial institutions in relation to the original payment or any refund remain the responsibility of the client.
Insurance-funded sessions
Where sessions are being funded directly by an insurance provider, payment in advance is not required for sessions covered by the insurer. I will submit eligible session fees directly to the insurer in accordance with the authorisation provided.
The client remains responsible for any excess or co-payment required under their insurance policy.
The cancellation and rescheduling terms outlined below also apply to insurance-funded sessions. If the insurer does not cover a cancellation, rescheduling or non-attendance fee, the applicable fee is payable directly by the client.
Insurance authorisation does not guarantee payment. If an insurer declines or withdraws funding for a session that has already taken place, the client will be responsible for the applicable session fee. If insurance funding is no longer available, further sessions may continue on a self-funded basis if agreed.
Cancellations & rescheduling
A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.
For example, if your session is at 11:30am on Tuesday, notice must be given by 11:30am on Monday.
If a session is cancelled or rescheduled with less than 24 hours’ notice, a 50% cancellation/rescheduling fee applies.
If cancellation or rescheduling occurs within the hour before the session start time, at the start time, or after the session has begun, or if you do not attend without notice, the full session fee is due.